Refund policy

 

If for any reason you are not completely satisfied with your Time Me timer within 14 days of receipt, please return to us for a 100% refund of your item's purchase price 

 

To start a return or an exchange, please contact us at timemetimers@gmail.com, and we will do our best to assist you. You are responsible for all packing and shipping fees for the returned item(s). We strive to respond to all return and replacement requests within 24 hours, Monday – Friday.

 

Refund requests for accepted returns will only be processed once your item is received, which can take between 5 and 15 days. Original shipping fees are not refundable. Additional fees may apply in the event of missing packaging, missing charging cable, and/or damaged timer. 

 

Returns and refund requests for items not purchased via timemetimers.com will not be eligible to this policy.

  

Damaged and faulty items

 

Please carefully inspect your order upon receiving it. While we take care when packing your item for shipping, we aren’t responsible for any damage to the item while it is being delivered to you. If the package is damaged, please report it immediately to the carrier upon delivery. 

 

If you think that your item is defective or damaged, please contact us so that we can evaluate the issue. To help resolve your issue efficiently, we recommend that you include a description of the issue that you’re experiencing with your item and photos where possible. 

 

Time Me Timers are using a rechargeable Lithium-ion battery. Battery life varies by use and may be lessened due to a variety of external factors, such as temperature, or normal depletion.